Terms of Service – Tallikuntoon

• Order confirmation and schedule: The exact scope, time, and price estimate of the work will be confirmed in a separate email.
• Cancellation policy: Cancellation is free of charge up to 1 hour before the scheduled start of the work. For cancellations made after this, 50% of the agreed or estimated price will be charged.
• Exception to the 14-day right of withdrawal: By ordering the service, the customer requests the execution of the work and understands and accepts that the right of withdrawal under consumer protection law ends once the service has been fully completed.
• Accuracy of site description: If the actual size or clutter level of the site differs significantly from what was declared on the booking form, we reserve the right to renegotiate the price on-site. If an agreement cannot be reached, we have the right to refuse the work.
• Ownership and permits: The customer warrants that all movable property in the work area is their own (or they have the right to handle it) and that they have permission to have work done on the premises.
• Occupational safety: We reserve the right to refuse work immediately if the site or its contents endanger the safety of our employees.
• Use of photos and documentation: Photos and videos of the progress and the site will be taken solely for internal documentation purposes. The material will not be used publicly or for marketing without explicit, separate permission requested from the customer.
• Customer cooperation: The customer must ensure unobstructed access to the site at the agreed time and that employees have access to electricity and water to perform the work.
• Limitation of liability: The company is not liable for structural defects, hidden defects (e.g., electrical), or items that break during normal moving due to age or poor condition.
• Waste removal: During the work, all uncertain items will automatically be gathered into a separate pile, which will be reviewed together with the customer. Once the employees have left the site and the items have been taken to the waste station or recycling, they can no longer be returned, and the company is not liable for the removed items.
• Waste fees: Potential waste fees (e.g., waste station reception fees) are not included in the base price. They are always billed separately to the customer based on actual costs.
• Billing: The service will be billed after the work is completed, according to the invoice provided with the order confirmation.
• Reclamations: Any complaints regarding the quality of the work or damage to property must be made in writing within 7 days of the completion of the work.